FogAway
Support
Use Settings → Feedback in the app, or email fogaway@hintlib.com. Include the app version and a brief description of what happened.
Contact
Common questions
Why are there gaps in background recording?
Check that Location is set to Always and Precise Location is enabled. Force-quitting, restarting, Low Power Mode, weak signals and iOS scheduling can cause gaps. An hour marked in the journal does not mean continuous movement.
Why do I see movement while staying still?
Indoor positioning can drift. FogAway filters low-quality fixes and implausible movement, but no phone GPS can eliminate every error. Short tracks are not precise measurements.
Why can a share map take time or fail?
Map images use Apple Maps. A poor connection or a large route can slow or interrupt generation. Try again on a stable connection; you can cancel while generation is running.
How do backup and export work?
Data & Backup exports a ZIP archive of daily GPX files, imports archives exported by FogAway and saves backups to your own iCloud Drive. Restore a selected backup to transfer records. Restoring purchases restores access, not your tracks.
How do I cancel or restore a subscription?
Monthly, annual and lifetime purchases provide the same features. Eligible annual subscriptions include a 7-day trial; monthly and lifetime purchases have no trial. Subscriptions renew automatically unless cancelled in iOS Settings → Apple Account → Subscriptions. Lifetime purchases do not renew. Use the purchasing Apple Account and Restore Purchases to restore access.
Can I export without a subscription?
Yes. Export My Data is available on the subscription screen. Deleting the app does not cancel an Apple subscription.